Missed calls, lost customers
Calls after hours or during peak times go unanswered and customers call a competitor.
AI customer support voice agent
Every call answered. Day and night.
CEYNX Voice — A natural-sounding AI voice agent that resolves customer calls 24/7.
Clinic reception line
AI voice agent · call in progress
- CallerHi, I'd like to book a check-up with Dr. Amina tomorrow.
- AI agentOf course. Tomorrow I have 10:30 am or 4:15 pm. Which suits you?
- Caller10:30, please.
- AI agentBooked for 10:30 am ✓ I've sent the confirmation to your WhatsApp.
BookedWhatsApp sentHand-off ready
The problem
What CEYNX Voice takes off your plate
A SaaS voice agent that answers and makes calls, understands natural speech, books appointments and hands over to your team when a person is needed.
Repetitive questions
Agents spend most of the day answering the same opening hours, prices and status questions.
High staffing cost
Covering every hour of the week with people is expensive and hard to scale.
Key features
Everything you need, in one platform
Inbound and outbound calls
Answer incoming calls and run reminder or follow-up campaigns.
Natural conversation
Understands everyday speech and responds in a clear, human-like voice.
Appointment booking
Checks availability and books, moves or cancels appointments in your calendar.
Human hand-off
Transfers the call to the right person with a summary of the conversation.
Transcripts and summaries
Every call is transcribed and summarised for your records.
Call analytics
See call volume, resolution rate, common topics and peak times.
How it works
Live in three steps
- 1
Sign up
Create your workspace and connect a phone number.
- 2
Configure
Add your FAQs, booking rules, voice and transfer options.
- 3
Go live
Route calls to the agent and monitor every conversation from the dashboard.
Use cases
Built for contact centres, clinics, hospitality and utilities
Healthcare & clinics
Appointment booking and reminders around the clock.
Hospitality
Reservations and guest questions in any time zone.
Utilities & services
Outage updates, account questions and service requests.
Integrations
- Phone systems (SIP)
- Calendars
- CRM systems
- Helpdesk tools
- Webhooks & REST API
Security
- Encrypted call recordings and transcripts
- Configurable recording consent message
- Role-based access
- Data retention controls
SaaS pricing
Monthly or annual plans, sized to your usage
Every plan includes onboarding and support. Tell us about your volume and we'll recommend the right tier.
FAQ
Questions, answered
Can't find what you're looking for? Ask us in the demo request.
Will callers know they are speaking to AI?
We recommend telling callers at the start of the call. The greeting is fully configurable to meet your policies and local regulations.
Can I keep my existing phone number?
Usually yes. Calls can be forwarded to the agent or connected through your phone system.
What happens when the AI cannot help?
It transfers the caller to a team member or takes a message, and passes on a summary so the caller does not repeat themselves.
Which languages does it speak?
Tell us which languages and accents your callers use, and we will confirm the voices available for your setup.
How quickly can we go live?
A standard setup with your FAQs and booking rules can go live in days. Complex integrations take longer.
Request a demo
See CEYNX Voice in action
Book a guided walkthrough with our team. We'll tailor the demo to your workflow and answer your questions.
- 30-minute personalised demo
- Pricing for your usage
- Onboarding plan and timeline